In order for me to study the emotional account of Microsoft Entourage, I asked my roommate to set up his email account on Microsoft Entourage and just to play around with the different features in Microsoft Entourage, which include, the calendar, email and to do list features. For me to evaluate my roommate’s emotional account I used several different emotional engagement measurements, which included his cognition, facial/gesture expression and felt experience.
As he first opens the program a little wizard pops up asking him if he wants help in setting up his email account. He takes a few seconds to read over his options and follows each step, after 5 minutes he has successfully set up his email account on
Microsoft Entourage. Throughout the whole set up process he seem very confident and content with how easy the process was to set up his email. He did not show any facial expressions of confusion or frustration. I then proceed to ask my roommate to play around with the email interface of Microsoft Entourage.
After that I asked my roommate to continue to play around with Microsoft Entourage for the next 30 minutes trying out the different feature it offers which include, the calendar, email and to do list. As he was working his way around the program he was very interested in the calendar feature and was very happy with different options the calendar offered.
After he finished using the application, I decided to inter him about his felt experience on Microsoft Entourage. He seemed very satisfied with how user friendly the program was, especially the search function in the email interface. He was also impressed with the calendar feature allowing him to create tasks and meetings/appointments and also being able to invite anyone through email. However, one thing he was not satisfied with was the to do list feature, he felt that it was confusing at times to look at the whole list of tasks not being able to see tasks by each day.